Frequently Asked Questions

Should products sold by Synectic be returned beyond their warranty period, Synectic offer a service to evaluate and repair the goods.  There is an initial dignostic fee of £15.00 to be paid and on completion of the investigation a quote outlining the full costs of the repair. Our current cost for repairs is £30 per hour or part thereof, components may need to be charged extra to this.  The diagnostic fee will be deducted if the repair is completed, however if you decide against the offer of the repair, the fee is non-refundable.  All repairs are guaranteed for 3 months.